Thank you for visiting and shopping with ENEMI INC.! We know that it’s important for you to have a smooth online shopping experience, so we’ve created our shipping policy to help get your products to you as quickly as possible. We also have a returns policy that allows you to shop with confidence.

Direct from our warehouse to you!

While ENEMI INC. is an Australian-registered company, our main warehouse is in China, meaning we can ship our products more efficiently around the world from a central location. It also allows us to reduce our own logistics costs, meaning we can pass these savings on to you!

Processing and delivery time

We don’t like to keep you waiting! All orders are shipped from our warehouse within 2 business days. As we predominantly ship from China, we are able to access very efficient shipping providers. Most orders reach the customer within a week in most cities around the world. Please keep in mind delivery may not be possible on weekends.

Please note, while we put a strong focus on getting your products to you in a timely manner, delays can sometimes occur due to unforeseen circumstances. If you have any issues with your order, don’t hesitate to get in contact with our super-friendly team. Customer satisfaction is our number 1 priority.

Shipping fees

Europe, United Kingdom (UK), Canada, United States (US), Australia, New Zealand, Asia $10USD
All other countries

Confirmation and tracking

Once your order has been processed and has left the warehouse, you’ll get a confirmation email from us. We will also follow up with another email that includes your tracking number. We include tracking with all orders at no extra cost! If for some reason you haven’t received a tracking number from us, simply email us any time at [email protected]!

Customs, Duties and Taxes

ENEMI INC. is not responsible for any local customs fees, duties or taxes. While we make every effort to ensure your order reaches your address without hassle, some countries sometimes impose a customs or import fee. As we have no control over this, we won’t be able to cover the cost of any related fees that may be incurred. While 99% of our orders are shipped successfully without issue, we do suggest that you research the customs and importing regulations of your country before placing your order.

Returns and refunds

Please refer to our Returns Policy.